FAQs

How can I ensure I order the right size?

On each product page is a size dropdown selector. You will see the Australian Size. To ensure a correct fit, it is important that the waistband is snug around your waist, therefore if in doubt, size down. 

There is also a size guide that has a conversion chart for the rest of world sizes. For example, a Lululemon Size 4, is a US size 4, therefore the Australian Conversion is Size 8, so you would choose size 8 on our sizing. 

SIZE CONVERSION CHART

AUS

USA

UK

EUROPE

JAPAN

4

0

4

32

5

6

2

6

34

7

8

4

8

36

9

10

6

10

38

11

12

8

12

40

13

14

10

14

42

15

16

12

16

44

17


To further assist you in making the right choice, within the description of the product, there is a guide to how the tights will feel on.

If you are unsure about what size to order please feel free to contact us either by email at: service@yourislandsupply.com or DM us via Facebook or via Instagram

How and where are your tights made?

All our tights are custom designed by our Creative Director & Co-Founder, Duncan. Duncan completely designs each tight from top to bottom. This includes fabric choice, stitching placement, compression qualities, pocket placement and creating the unique patterns from scratch. Our creations are then made by our supplier where a sample of each product is produced and tested prior to going to production.  

Can I speak to someone about placing an order?

All orders must go through our payment system via our website, however if you have any questions prior to placing an order, you can either email us at: service@yourislandsupply.com or DM us via Facebook or via Instagram

How will I know you have received my order?

Once you have placed your order through our website, you'll receive a confirmation email with receipt of your purchase.

Can I track my order?

Yes, once your order has been processed and is out for delivery, you will receive a tracking number from us by email. We use Australia Post, so either click on the following link to Australia Post Tracking or simply google Australia Post Tracking.

Can I make changes to my order?

Due to the efficiency of our response to your order, it is unlikely we can change your order once confirmed. If you would like to change your order, please email us at: service@yourislandsupply.com

* Please note that we do not offer credits or refunds if you would like to change your product to another product of less value.

What's your returns policy?

We want to make sure you are 100% happy with your product, and we are confident you will be, however, if you are not. Please email us at: service@yourislandsupply.com to discuss your options. If your leggings have not been worn and are still in the bag with the tags still attached, we will exchange your leggings or give a refund. For more information on our returns policy see our Returns Policy Page

How should I care for my leggings?

The number one rule is, to take care of your leggings and they will take care of you. To ensure longevity of your leggings, the following 5 care instructions are important:

1. ALWAYS wash your leggings inside out
2. Cold wash only
3. DO NOT tumble dry
4. Hang dry inside out
5. Do not iron or bleach

How secure is shopping on your site?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Shopify hosts thousands of online stores worldwide.

Through our website you have the choice to make payment through shopify payments system or through PayPal.

Once you choose our direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SIZE CONVERSIONS

AUS

USA

UK

EUROPE

JAPAN

4

0

4

32

5

6

2

6

34

7

8

4

8

36

9

10

6

10

38

11

12

8

12

40

13

14

10

14

42

15

16

12

16

44

17